Shipping Policy

A legal disclaimer

Shipping Policy

Effective Date: March 15, 2025

1. Order Processing Time

We strive to process and ship all orders as soon as reasonably possible. Orders are typically fulfilled within 5 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may vary depending on product availability or unforeseen delays, but we will notify you of any significant changes.

2. Shipping Methods and Costs

Shipping costs will be listed with each product at checkout.
We offer standard and expedited shipping options where available.
Shipping costs may vary based on location, order size, and selected shipping method.

3. Domestic and International Shipping

We ship to most locations within the USA.
International shipping is available, but additional fees and extended delivery times may apply.
Customers are responsible for any customs duties, taxes, or import fees associated with international orders.

4. Fulfillment by Third Parties

Some products may be fulfilled and shipped by third-party vendors. If this applies to your order, shipping times and policies may vary.
We will provide tracking information where available and keep you updated on the status of your shipment.

5. Shipping Delays and Service Interruptions

While we aim to meet estimated delivery times, shipping may be delayed due to carrier disruptions, weather conditions, or peak holiday seasons.
We are not responsible for delays caused by shipping carriers but will assist in tracking and resolving issues when possible.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number (if available) via email.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

7. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please get in touch with us at elaine @ elainec.com within 5 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue and determine the appropriate next steps.

8. Returns and Refunds (if applicable)

For information on returns, refunds, or exchanges, please refer to our Return Policy.

9. Contact Information
If you have any questions about our Shipping Policy, please contact us at elaine @ elainec.com